You will be able earn points, entries or other benefits immediately once daily operations resume. Question 6: What happens to my players club card once you reopen?Īnswer: When the casino reopens your players club card will work as usual, without interruption. The club cycle will be extended for a comparable number of days to the closure time frame. We will be postponing our normal club upgrade schedule to give players the opportunity to earn their tier status as if the closure never occurred. All point balances will be kept in your account, and any tier points you have earned will be honored when normal operations resume. Question 4: What happens to my players club card while you’re closed?Īnswer: Your players club card will remain active during the temporary closure. Additionally, we will provide updates via our website, social media, mail and email where applicable, as more information becomes available. If you earned entries into a promotion that was cancelled, we will honor your entries in a future promotion. Question 3: Are the April and May casino promotions cancelled?Īnswer: All casino promotions and events are postponed during this temporary closure period. Be sure to check your email for any updates on our re-opening schedule. If you had offers valid at the time of the closure, we will see that you also have offers in time for our re-opening. Question 2: What happens to my direct mail offers while you’re closed? Will I get new offers once you’ve opened again?Īnswer: Once we are able to resume daily operations, we will be sending a new set of offers for your future visits. Please bring your voucher with to the casino cage you once the property reopens and will be happy to cash it.

Question 1: What if my voucher (TITO?) expires while the casino is temporarily closed?Īnswer: We are extending the expiration date to for machine payout vouchers that were valid during the closure.

River rock casino closure